The Healthcare Quality Book: Vision, Strategy, and Tools, Second Edition

This book features the most current information on quality issues, tools, and strategies. With momentum building across the U.S. healthcare system to improve patient health outcomes, this book presents a timely guide to quality improvement techniques.

This edition includes new and expanded coverage of:


•Standards in healthcare quality
•Tools, models, and strategies for quality improvement
•Development of a quality measurement approach that includes data collection planning, data analysis, and statistical process control methods
•Leadership and strategic planning for quality, including its institutionalization and sustainability
•The techniques for creating an organizational culture that fosters quality

A new chapter on the quality environment, a new case study takes the reader on an academic medical center’s quality journey.

The editors have assembled a nationally prominent group of contributors to provide the best available thinking in quality improvement.

Contributors to this book include:
Kimberly Acquaviva • A. Al-Assaf • David Ballard • Donald Berwick • John Bulger • John Byrnes • Francois de Brantes • Ellen Dawson • Susan Edgman-Levitan • Adam Evans • Thomas Fairchild • Frances Griffin • Linda Hanold • Carol Haraden • Robert Hopkins • Richard Jacoby • Jean Johnson • Maulik Joshi • Richard Koss • Robert Lloyd • Jerod Loeb • David Nash • David Nicewander • L. Gregory Pawlson • Michael Pugh • Elizabeth Ransom • Scott Ransom • James Reinertsen • Stephen Schmaltz • Paul Schyve • Richard Ward • Kevin Warren • Valerie Weber • Leon Wyszewianski

Instructor Resources: Answers to discussion questions and PowerPoint slides. To see a sample, click on the Instructor Resource sample tab above.