orders@adityabooks.in +91-120-2484152 +91-9810773221 / 23

Defusing the Angry Patron, Second Edition

Defusing the Angry Patron, Second Edition

Rhea Rubin Joyce

ISBN : 9781555707316
Publisher : Neal-Schuman Publisher New York
Publication Year : 2011
Imprint : Neal-Schuman
CD Included : No
Pages : 125
Binding : Paperback

List Price : US$ 70.00

prices are subject to change without notice

Add To Cart

Loading . . .

How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting?

Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she
introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape.

Please enter review

Name *

Email Id *

Review *

The answer is *

Captcha

Overall rating

Rules

Review should not contain Profanity, obscenities, vulgarities or spiteful comments.
The review will be posted only after it is authorized by our executives.
The review should be descriptive.

Related Books

A Core Collection for Young Adults, Second Edition

A Core Collection for Young Adults, Second ... -- ©2011

Rollie James Welch

List Price : US$ 80.00

A Few Good Books

A Few Good Books -- ©2010

Stephanie L. Maatta

List Price : US$ 75.00

Academic Library Development and Administration in China

Academic Library Development and Administration ... -- ©2017

Lian Ruan

List Price : US$ 195.00

Accidental Information Discovery Cultivating Serendipity in the Digital Age

Accidental Information Discovery Cultivating ... -- ©2016

Tammera M. Race

List Price : US$ 80.00

Achieving Diversity

Achieving Diversity -- ©2006

Barbara I. Dewey

List Price : US$ 80.00

Annotated Book Lists for Every Teen Reader

Annotated Book Lists for Every Teen Reader -- ©2011

Julie Bartel

List Price : US$ 70.00

Answering Consumer Health Questions

Answering Consumer Health Questions -- ©2008

Michele Spatz

List Price : US$ 70.00

Answers to the Health Questions People Ask in Libraries

Answers to the Health Questions People Ask in ... -- ©2008

Laura Townsend Kane

List Price : US$ 70.00

Archival Futures

Archival Futures -- ©2018

CAROLINE BROWN

List Price : £ 70.00

Becoming an Embedded Librarian: Making Connections in the Classroom

Becoming an Embedded Librarian: Making ... -- ©2016

Michelle Reale

List Price : US$ 54.00

Book Repair (2nd Ed)

Book Repair (2nd Ed) -- ©2011

Kenneth Lavender

List Price : US$ 80.00

Career Transitions for Librarians Proven Strategies for Moving to Another Type of Library

Career Transitions for Librarians Proven ... -- ©2016

Davis Erin Anderson

List Price : £ 16.00

Case Study Research Core Skills in Using 15 Genres

Case Study Research Core Skills in Using 15 ... -- ©2016

Arch G. Woodside

List Price : £ 49.00

Cataloging and Managing Film & Video Collections: A Guide to using RDA and MARC21

Cataloging and Managing Film & Video Collections: ... -- ©2015

Colin Higgins

List Price : US$ 85.00

Checklist of Library Building Design Considerations 6Ed.

Checklist of Library Building Design ... -- ©2016

William W. Sannwald

List Price : US$ 72.00

Collaborative Information Literacy Assessments

Collaborative Information Literacy Assessments -- ©2009

Thomas P. Mackey

List Price : US$ 90.00

Copyright Best Practices for Academic Libraries

Copyright Best Practices for Academic Libraries -- ©2023

Donna L. Ferullo

List Price : £ 50.00

Copyright for Teachers and Librarians in the 21st Century

Copyright for Teachers and Librarians in the 21st ... -- ©2011

Rebecca P. Butler

List Price : US$ 70.00

Create, Relate, and Pop @ the Library

Create, Relate, and Pop @ the Library -- ©2011

Erin Helmrich

List Price : US$ 60.00

Critical Approaches to Young Adult Literature

Critical Approaches to Young Adult Literature -- ©2009

Kathy H. Latrobe

List Price : US$ 65.00

Delivering Impact with Digital Resources Planning your strategy in the attention economy

Delivering Impact with Digital Resources Planning ... -- ©2020

Simon Tanner

List Price : £ 70.00

Developing an Information Literacy Program K-12 (2nd Ed)

Developing an Information Literacy Program K-12 ... -- ©2004

Mary Jo Langhorne

List Price : US$ 95.00

Digital Collections Worldwide

Digital Collections Worldwide -- ©2011

Michael J. Aloi

List Price : US$ 255.00

Digital Disruption and Electronic Resource Management in Libraries

Digital Disruption and Electronic Resource ... -- ©2017

Nihar K. Patra

List Price : US$ 81.00

Displaying Organisation How to Successfully Project Manage Your Exhibition

Displaying Organisation How to Successfully ... -- ©2023

Rhiannon Goddard

List Price : £ 35.00

Early Literacy Programming en Español

Early Literacy Programming en Español -- ©2010

Betsy Diamant - Cohen

List Price : US$ 70.00

Easy Information Sources for ESL, Adult Learners & New Readers

Easy Information Sources for ESL, Adult Learners ... -- ©2009

Rosemarie Riechel

List Price : US$ 70.00

Electronic Collection Management Forms, Policies, Procedures, and Guidelines Manual with CD-ROM

Electronic Collection Management Forms, Policies, ... -- ©2009

Rebecca Brumley

List Price : US$ 155.00

Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development

Enterprise Content Management, Records Management ... -- ©2017

Proscovia Svärd

List Price : US$ 79.00

Exploring Discovery: The Front Door to Your Library's Licensed and Digitized Contenth J.

Exploring Discovery: The Front Door to Your ... -- ©2016

Kenneth J. Varnum

List Price : £ 95.00

Fairy Tale Fun!

Fairy Tale Fun! -- ©2012

Nancy Polette

List Price : US$ 60.00

Finding the Answers to Legal Questions

Finding the Answers to Legal Questions -- ©2011

Virginia Tucker

List Price : US$ 80.00

Foundations of Library and Information Science 4Ed.

Foundations of Library and Information Science ... -- ©2016

Richard E. Rubin

List Price : US$ 85.00

Foundations of Library and Information Science, Third Edition

Foundations of Library and Information Science, ... -- ©2010

Richard E. Rubin

List Price : US$ 80.00

Fundamentals of Government Information

Fundamentals of Government Information -- ©2011

Eric J. Forte

List Price : US$ 80.00

Fundamentals of Government Information: Mining, Finding, Evaluating, and Using Government Resources 2Ed.

Fundamentals of Government Information: Mining, ... -- ©2016

Cassandra J. Hartnett

List Price : US$ 85.00

Guide to Reference in Genealogy and Biography

Guide to Reference in Genealogy and Biography -- ©2015

Mary K. Mannix

List Price : US$ 75.00

Health Sciences Librarianship

Health Sciences Librarianship -- ©2014

M.Sandra Wood

List Price : £ 45.00

Historical Dictionary of Librarianship

Historical Dictionary of Librarianship -- ©2014

Mary Ellen Quinn

List Price : £ 45.00

Information Compliance Fundamental Concepts and Best Practices

Information Compliance Fundamental Concepts and ... -- ©2023

William Saffday

List Price : £ 50.00

Information Services Today An Introduction 3Ed.

Information Services Today An Introduction 3Ed. -- ©2022

Sandra Hirsh

List Price : £ 50.00

Inglorious Pedagogy Difficult, Unpopular, and Uncommon Topics in Library and Information Science Education

Inglorious Pedagogy Difficult, Unpopular, and ... -- ©2023

Keren Dali

List Price : £ 92.00

Inherent Strategies in Library Management

Inherent Strategies in Library Management -- ©2017

Masanori Koizumi

List Price : US$ 79.00

Innovation and Experiential Learning in Academic Libraries

Innovation and Experiential Learning in Academic ... -- ©2022

Sarah Nagle

List Price : £ 58.00

Innovation in Public Libraries

Innovation in Public Libraries -- ©2017

Kirstie Nicholson

List Price : US$ 79.00

Introduction to Documentation Studies

Introduction to Documentation Studies -- ©2024

Niels Windfeld Lund

List Price : £ 50.00

Introduction to Reference Sources in the Health Sciences, Fifth Edition

Introduction to Reference Sources in the Health ... -- ©2008

Jeffrey T. Huber

List Price : US$ 90.00

Leading Libraries: How to Create a Service Culture

Leading Libraries: How to Create a Service ... -- ©2015

Wyoma Vanduinkerken

List Price : US$ 65.00

Let's Pretend 50 Start-to-Finish Preschooler Programs for the Busy Librarian That Foster Imagination

Let's Pretend 50 Start-to-Finish Preschooler ... -- ©2010

Rebecca C. Bane

List Price : US$ 60.00

Libraries and Public Perception A Comparative Analysis of the European Press

Libraries and Public Perception A Comparative ... -- ©2014

Anna Galluzzi

List Price : US$ 80.00

Libraries, Leadership, and Scholarly Communication

Libraries, Leadership, and Scholarly ... -- ©2016

Rick Anderson

List Price : US$ 67.00

Library Improvement Through Data Analytics

Library Improvement Through Data Analytics -- ©2016

Lesley S. Farmer

List Price : £ 75.00

Library Instruction Design Learning from Google and Apple

Library Instruction Design Learning from Google ... -- ©2014

Di Su

List Price : US$ 80.00

Library Management for the Digital Age A New Paradigm

Library Management for the Digital Age A New ... -- ©2014

Julie Todaro

List Price : £ 38.00

Library Security: Better Communication, Safer Facilities

Library Security: Better Communication, Safer ... -- ©2015

Steve Albrecht

List Price : US$ 57.00

Management Basics Information Professionals 2nd/Ed

Management Basics Information Professionals ... -- ©2007

G. Edward Evans

List Price : US$ 70.00

Media and Information Literacy

Media and Information Literacy -- ©2017

Marcus Leaning

List Price : US$ 79.00

Metadata -- ©2008

Marcia Lei Zeng

List Price : US$ 70.00

Mobile Technology and Libraries

Mobile Technology and Libraries -- ©2010

Jason Griffey

List Price : US$ 55.00

Next-Gen Library Catalogs

Next-Gen Library Catalogs -- ©2010

Marshall Breeding

List Price : US$ 55.00

Online Searching A Guide to Finding Quality Information Efficiently and Effectively 3Ed.

Online Searching A Guide to Finding Quality ... -- ©2023

Karen Markey

List Price : £ 45.00

Our Enduring Values Revisited: Librarianship in an Ever-Changing World

Our Enduring Values Revisited: Librarianship in ... -- ©2015

Michael Gorman

List Price : US$ 45.00

Public Relations and Marketing for Archives

Public Relations and Marketing for Archives -- ©2011

Russell D. James

List Price : US$ 80.00

Records, Information and Data Exploring the role of record-keeping in an information culture

Records, Information and Data Exploring the role ... -- ©2018

GEOFFREY YEO

List Price : £ 70.00

Reference and Information Services 4Ed.

Reference and Information Services 4Ed. -- ©2018

Kay Ann Cassell

List Price : £ 70.00

Reference Renaissance Current and Future Trends

Reference Renaissance Current and Future Trends -- ©2010

Marie L. Radford

List Price : US$ 80.00

Resource Discovery for the Twenty-First Century Library

Resource Discovery for the Twenty-First Century ... -- ©2020

Simon Mcleish

List Price : £ 65.00

Searching 2.0 -- ©2009

Michael P. Sauers

List Price : US$ 70.00

Shared Collections: Collaborative Stewardship (An ALCTS Monograph)

Shared Collections: Collaborative Stewardship (An ... -- ©2016

Dawn Hale

List Price : US$ 75.00

Space and Organizational Considerations in Academic Library Partnerships and Collaborations

Space and Organizational Considerations in ... -- ©2016

Brian Doherty

List Price : US$ 200.00

Start-to-Finish YA Programs

Start-to-Finish YA Programs -- ©2009

Ella W. Jones

List Price : US$ 80.00

Structures for Organizing Knowledge

Structures for Organizing Knowledge -- ©2010

June Abbas

List Price : US$ 90.00

The Care of Prints and Drawings 2nd Ed.

The Care of Prints and Drawings 2nd Ed. -- ©2016

MARGARET HOLBEN ELLIS

List Price : £ 30.00

The Complete Library Technology Planner

The Complete Library Technology Planner -- ©2010

John M. Cohn

List Price : US$ 105.00

The Librarian's Guide to Graphic Novels for Children and 'Tweens

The Librarian's Guide to Graphic Novels for ... -- ©2008

David S. Serchay

List Price : US$ 60.00

The Library Journal Guide to E-Reference Resources

The Library Journal Guide to E-Reference ... -- ©2009

Mirela Ronecevic

List Price : US$ 60.00

The Medical Library Association Guide to Finding Out About Complementary and Alternative Medicine

The Medical Library Association Guide to Finding ... -- ©2010

Gregory A. Crawford

List Price : US$ 90.00

The Medical Library Association’s Master Guide to Authoritative Information Resources in the Health Sciences

The Medical Library Association’s Master Guide to ... -- ©2011

Laurie L. Thompson

List Price : US$ 295.00

The MLA Guide to Health Literacy at the Library

The MLA Guide to Health Literacy at the Library -- ©2008

Marge Kars

List Price : US$ 80.00

The New Information Professional

The New Information Professional -- ©2010

Judy Lawson

List Price : US$ 55.00

The New Librarianship Field Guide

The New Librarianship Field Guide -- ©2016

R. David Lankes

List Price : US$ 22.00

The New Public Library Design Innovation for the Twenty-First Century

The New Public Library Design Innovation for the ... -- ©2018

R. Thomas Hille

List Price : £ 53.00

The Preservation and Protection of Library Collections

The Preservation and Protection of Library ... -- ©2014

Bogdan Filip Zerek

List Price : US$ 80.00

The Remaking of Archival Values

The Remaking of Archival Values -- ©2023

Victoria Hoyle

List Price : £ 120.00

The Routledge International Handbook of New Digital Practices in Galleries, Libraries, Archives, Museums and Heritage Sites

The Routledge International Handbook of New ... -- ©2019

Hannah Lewi

List Price : £ 175.00

The Safe Library Keeping Users, Staff, and Collections Secure

The Safe Library Keeping Users, Staff, and ... -- ©2023

Steve Albrecht

List Price : £ 30.00

The Virtual Reference Experience

The Virtual Reference Experience -- ©2004

R. David Lankes

List Price : US$ 80.00

Using Technology to Teach Information Literacy

Using Technology to Teach Information Literacy -- ©2008

Thomas P. Mackey

List Price : US$ 80.00

Winning Grants -- ©2010

Pamela H. MacKellar

List Price : US$ 105.00

Writing a Winning Technology Plan for E-rate Compliance

Writing a Winning Technology Plan for E-rate ... -- ©2011

Jean V. Morrison

List Price : US$ 65.00

Export to Excel

B-116, Sector 67,
Gautam Budh Nagar
Noida - 201301 Uttar Pradesh,
India

Mobile: +91-9810773221 / 23
Landline: +91-120-2484152

orders@adityabooks.in

Quick Connect

CATEGORY

©2024 Aditya Books Pvt. Ltd. copyright.
All Rights Reserved.

Powered by Cyberspace Networking Systems Pvt. Ltd