Quality management is a complex process, especially in healthcare. Managers in today’s environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization.
In this new third edition, Kelly has enhanced the content to promote an understanding of systems thinking in health services organizations. While still providing readers with the foundational concepts of quality management, she instructs readers on the system implications of understanding stakeholders and the role of policy, establishing goals in complex systems, improving and managing process change, performance measurement, and teamwork. Readers learn how to think critically using new frameworks, approaches, and tools and are given real-life examples and case studies to practice these skills.
This edition features new and enhanced material, including:
•Alternative assumptions to traditional quality management tools and techniques
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•An expanded Practice Lab with which readers can exercise newly learned quality techniques
•A guide to using the CMS and Joint Commission quality indictors to improve systems of care
•A glossary of terms
•Additional case studies and exercises designed to individualize applications in the student’s own practice setting
Instructor Resources: Explanations of chapter exercises, teaching suggestions, and PowerPoint slides. To see a sample, click on the Instructor Resource Sample tab above.
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Gerald L. Glandon
List Price : US$ 120.00Responding to Healthcare Reform: A Strategy Guide ... -- ©2011
Daniel B. McLaughlin
List Price : US$ 76.00The Healthcare Quality Book: Vision, Strategy, ... -- ©2008
Elizabeth R. Ransom
List Price : US$ 107.00Clinical Documentation Improvement - Principles ... -- ©2015
Pamela Carroll Hess
List Price : US$ 90.00Enterprise Health Information Management and Data ... -- ©2015
Merida L. Johns
List Price : US$ 85.00Health Policymaking in the United States, Fifth ... -- ©2012
Beaufort B. Logest
List Price : US$ 112.00Healthcare Code Sets, Clinical Terminologies, and ... -- ©2015
Kathy Giannangelo
List Price : US$ 95.00Healthcare Finance: An Introduction to Accounting ... -- ©2011
Louis C. Gapenski
List Price : US$ 128.00Information Systems for Healthcare Management, ... -- ©2013
Gerald L. Glandon
List Price : US$ 120.00
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